Our promise to you
Refund Policy
If something is not right, we will make it right.
Last updated: September 30, 2026
We want every delivery from Badly Behaved Books to feel like a treat. If something isn't right, we'll make it right. Please read the details below, as subscription boxes and shop orders work a little differently.
Subscription boxes
Every monthly box is curated and packed specifically for our subscribers, so subscription boxes are final sale once your monthly payment has been processed. You can skip a month or cancel anytime before your next renewal date to avoid being charged. See our Subscription and Cancellation Policy for full details.
Damaged, missing or incorrect items
If anything in your order or box arrives damaged, faulty, missing or incorrect, email hello@thenightshelfbooks.com within 7 days of delivery with your order number and a photo. We'll send a replacement or issue store credit or a refund to your original payment method, whichever you prefer. No need to return the damaged item.
Shop orders (books, candles and merch)
Items bought individually from our shop can be returned within 30 days of delivery for a refund, as long as they are unused and in their original condition. Books must be unread and undamaged, and candles must be unburned. Return shipping is paid by the customer unless the return is due to our error. Email us first and we'll send return instructions. Refunds are issued to the original payment method within 5 to 10 business days of us receiving your return.
Final sale items
- Intimate and pleasure products, including those in the Do Not Disturb box, are final sale for hygiene reasons unless they arrive damaged or faulty.
- Digital products, including ebooks, audiobooks and printables, are non refundable once delivered.
- Gift cards and sale items marked final sale.
Questions
Email hello@thenightshelfbooks.com and a real person will reply within 2 business days.
Your next favourite night is on the shelf.
